FAQs

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FAQ

BUYING

We buy coins, banknotes, tokens, stamps, gold, silver and other collectables. There is no collection too big or too small.

Yes, bring your collection in to us so we can view and let you know the market value.

Yes, we can. We specialise in estate, please come in with your collection or give us a call to discuss your options.

POSTAGE

We ship using regular, registered, express or express with signature through Australia Post, as well as courier service upon request

Yes. We ship using express courier international (EMS) through Australia Post. We can also ship via FedEx (POA).

We ship orders out within 1-2 days of receiving payment. Regular and registered, 2-6 days, regional may take longer. Express and express with signature 1-2 working days. EMS and courier 5-10 business days.

Your parcel will be tracked when it’s been dispatched and you will know where it is at all times. We also offer optional insurance for extra safety.

LAY-BY

LAY-BY

We offer a 3 month and a 6 month lay-by option with a 20% deposit (please see our lay-by terms and conditions here)

PAYMENTS

We accept payment via bank deposit, cheque/money order, credit cards and PayPal (lay-by, bank deposit only).

It usually only takes 1-2 working days.

RETURNS

Yes, you can return/exchange your item within 30 days of receiving your item.

Please come in or contact us and we will send you our return address with instructions.

SELF-MANAGED SUPER FUNDS

Yes, we can. Please let us know upon purchasing and we’ll have it sent with your order.

Yes, we can. We would need to see your items for valuation. Please contact us for details

GRADING SERVICES

We are authorised dealers with NGC, PMG, PCGS and PCGS Currency.

Our fees, and our terms and conditions are listed here.

Turnaround is from 3 weeks to 16 weeks and it depends on the tier chosen.

Yes, domestic insurance cost is around 2% and international insurance cost is around 3% of your items’ values.

We have an application form that you can fill out here or print here.

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