FAQswebmonkey2018-06-21T02:01:56+10:00 FAQ BUYING What do you buy? We buy coins, banknotes, tokens, stamps, gold, silver and other collectables. There is no collection too big or too small. Could you tell me the market value of my estate or collection? Yes, bring your collection in to us so we can view and let you know the market value. I would like to sell my estate, can you help me? Yes, we can. We specialise in estate, please come in with your collection or give us a call to discuss your options. POSTAGE Which domestic postal services do you offer? We ship using regular, registered, express or express with signature through Australia Post, as well as courier service upon request Do you ship overseas? Yes. We ship using express courier international (EMS) through Australia Post. We can also ship via FedEx (POA). When can I expect my order? We ship orders out within 1-2 days of receiving payment. Regular and registered, 2-6 days, regional may take longer. Express and express with signature 1-2 working days. EMS and courier 5-10 business days. What happens if my item is lost? Your parcel will be tracked when it’s been dispatched and you will know where it is at all times. We also offer optional insurance for extra safety. LAY-BY LAY-BYWhat are the terms of your lay-by? We offer a 3 month and a 6 month lay-by option with a 20% deposit (please see our lay-by terms and conditions here) PAYMENTS What payment options do you accept? We accept payment via bank deposit, cheque/money order, credit cards and PayPal (lay-by, bank deposit only). I'm an international customer, what payment options do I have? PayPal and wire transfer. How long does my payment take to show up? It usually only takes 1-2 working days. RETURNS Can I return/exchange my item? Yes, you can return/exchange your item within 30 days of receiving your item. How do I go about this? Please come in or contact us and we will send you our return address with instructions. SELF-MANAGED SUPER FUNDS Can you provide the necessary documents for my SMSF? Yes, we can. Please let us know upon purchasing and we’ll have it sent with your order. Can you provide a valuation for my SMSF or for insurance purposes? Yes, we can. We would need to see your items for valuation. Please contact us for details GRADING SERVICES Which grading companies do you use? We are authorised dealers with NGC, PMG, PCGS and PCGS Currency. What are your fees? Our fees, and our terms and conditions are listed here. What is the turnaround time? Turnaround is from 3 weeks to 16 weeks and it depends on the tier chosen. Can I insure my items? Yes, domestic insurance cost is around 2% and international insurance cost is around 3% of your items’ values. How do I go about getting my items graded? We have an application form that you can fill out here or print here.